FAQs

Do you have ready made sweets for same day purchase online or phone order?

No we do not at this time. We are a small bakery and our products are baked to order. All of our products are freshly baked. All online and phone orders take 3-7 days processing time (not including shipping) for nationwide shipping and 2-4 days for local delivery. If you need an order sooner please contact our customer service team.

You can find us at our local farmer's market for same day purchase. For more information please go to our home page under "Where to Find Us".

How can I store and keep the cookies fresh?

Cookies can be stored in a air tight container at room temperature for up to 7 days, OR stored in a air tight container in the refrigerator for up to 14 days (let cookies sit at room temperature before devouring them), OR stored in the freezer in a air tight container for up to 6 months (let cookies sit at room temperature before devouring them).

*Shipping Customers- Apple Pie, Samoa, Chocolate Chip Dipped, and Rocky Road cookies upon delivery must be placed in the refrigerator for a minimum of 1 hour to refresh the cookies*

How can I reheat the cookies?

Cookies at room temperature can be reheated on a parchment paper in an oven at 300 degrees for 5-10 seconds increments or in a microwave for 5-10 second increments. Refrigerated and frozen cookies need to be brought to room temperature before heating them in the oven. 

Do you make gluten free cookies?

Yes please order under gluten free cookies 

Are there any peanuts or tree nuts in the cookies?

Yes all our cookies are made with a coconut oil, coconut nectar, and coconut milk but most people who are allergic to tree nuts can safely eat coconut (please consult your doctor prior to consuming any coconuts if you are allergic to tree nuts). We make a PB&J cookie with peanuts and our chocolate chip walnut, double chocolate walnut, and rocky road cookie contains tree nuts. 

What ingredients do you use in your cookies?

All of our main ingredients are unbleached AP flour, coconut oil, unsweetened coconut milk, unsweetened apple sauce, and coconut nectar. We use organic and or non-gmo products and we are always dairy-free, egg-free, soy-free, and refined sugar-free, NO artificial flavors, NO preservatives. *For our gluten-free cookies we use certified gluten free oat flour.*

Is there a minimum quantity to place an order?

Yes our minimum quantity to place an online or phone order is 6. If you are looking to purchase anything less than 6 please visit us at our local farmer's markets. For more information please go to your home page under "Where to Find Us". 

Do you cater, events, large parties? 

Yes we do!!! Please call or email our customer service team and we will be happy to assist you with more information.

Are there any cancellations?

YOU MUST CANCEL YOUR ORDER NO LATER THAN 24 HRS. AFTER PLACING YOUR ORDER. WE WILL NOT ACCEPT CANCELLATIONS AFTER 24 HRS. 

Are there any refunds or exchanges? 

ALL SALES ARE FINAL. Once we ship we are not responsible for damaged packages, lost, unattended, or packages not picked up at the post office.